Merchant Research Study — Eligibility Screener

Thank you for your interest! We are conducting 45-minute online in-depth interviews with business professionals about how companies decide which online payment options to offer their customers. Your input would help shape research in this area.

About this screener: The questions below help us determine whether your role and company are a fit for the study. It takes about 5 minutes. If selected, we will contact you to schedule a paid 45-minute interview.

Question 1 of 23

Which country are you based in?

Please select an option.

Question 2 of 23

What is your current employment status?

Please select an option.

Question 3 of 23

What is the name of the company you work for?

Please enter your company name.

Question 4 of 23

Which best describes the industry in which your business primarily operates?

Please select an option.

Question 5 of 23

Which of the following ranges includes the total revenue of your business in the past 12 months?

Please select an option.

Question 6 of 23

Which of the following does your business sell?

Please select all that apply.

Goods Services (in person) Services (digital) Other (please specify)

Please select at least one option.

Question 7 of 23

Which of the following best describes your company's business model?

Please select an option.

Question 8 of 23

Thinking about what an average customer spends per order from your business, what is the average order value (AOV)?

Under $100 $101–$500 $501–$1,000 $1,001 or above

Please select an option.

Question 9 of 23

Which types of customer purchases are most common for your business?

One-off purchases Subscriptions or recurring payments A mix of both Other (please specify)

Please select an option.

Question 10 of 23

Over the past 12 months, what percentage of your organization's revenue was generated through each of the following channels?

Please provide your best estimate. Your answers should add up to about 100%. Select one option per row.

Channel	0% — we do not use this channel	1–24%	25–49%	50–74%	75–99%	100% — we only use this channel

Please respond to every row.

Question 11 of 23

Which best describes how often your business receives payments from customers?

Daily Weekly Monthly Quarterly or less often Our business does not currently receive any payments from customers

Please select an option.

Question 12 of 23

What payment forms can your business's customers use when making a purchase on your website?

Please select all that apply.

A debit card A credit card A gift card or redeeming rewards A digital or mobile wallet (e.g., PayPal, Apple Pay, Google Pay) Installment loans or Buy Now Pay Later plans (the cost of a purchase is paid off in a series of fixed payments over time) A credit line or store card Cryptocurrency Other (please specify)

Please select at least one option.

Question 13 of 23

And which digital wallets can your business's customers use when making a purchase on your website?

Please select all that apply.

Please select at least one option.

Question 14 of 23

And which Buy Now Pay Later (BNPL) brands can your business's customers use when making a purchase on your website?

Please select all that apply.

Please select at least one option.

Question 15 of 23

Which of the following, if any, does your business offer customers as a way to pay?

Please select all that apply.

Store-branded credit card that customers can only use at your business Co-branded store card that customers can use everywhere Digital credit line offered through your business (no physical card) None of the above

Please select at least one option (or "None of the above").

Question 16 of 23

You indicated that you offer PayPal as a payment option on your website. Which of the following best describes how you offer PayPal to customers?

We have a PayPal button customers can use to check out and pay in fullPayPal We have a PayPal button for one or more of their Pay Later solutions (e.g., Pay in 4, Pay Monthly, PayPal Credit)PayPal Pay Later We don't have a dedicated button at checkout for PayPal I'm not sure

Please select an option.

Question 17 of 23

What is your current role or title at your company?

Please enter your role or title.

Question 18 of 23

Approximately how long have you worked at your current company in your current role?

Less than 6 months 6–11 months 12–18 months 19–23 months 2 years or more, but less than 5 years 5 years or more, but less than 10 years 10 years or more

Please select an option.

Question 19 of 23

Which of the following best describes your level of seniority at your current organization?

Please select an option.

Question 20 of 23

How would you describe your responsibility regarding the following areas of your business?

Please select one option per row.

Area	I am the primary decision maker	I share responsibility in the decision making	I am one of several people involved	Not actively involved, but influence decisions	I have no responsibility

Please respond to every row.

Question 21 of 23

Please select the markets in which you have the authority to make or influence decisions about the types of payments your business accepts.

Select all that may apply.

Please select at least one option.

Question 22 of 23

Which of the following best describes your overall feeling about each of the following brands as a way for your business to accept payments from customers?

Please select one option per row.

Brand	Love them	Like them	Don't have strong feelings about them	Dislike them	Hate them

Please respond to every row.

Question 23 of 23

When you are deciding what payment options to include for customers on your website, which factors are most important to you, and why?

Please share a brief response.

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You May Be a Fit!

Based on your responses, you may be eligible to take part in this research. We can invite only a limited number of people. We will contact you if we would like to schedule you for a paid 45-minute interview.

Please provide your contact information so we can reach you:

Full Name *

Work Email Address *

Phone Number (optional)

Please enter your name and a valid email address.

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Thank You!

Your information has been submitted. We will be in touch if you are selected to participate in an interview. We appreciate your time.

One last step. Participation in this study requires a signed Research Participation Agreement & NDA. Please review and sign using the secure link below — it only takes a minute. Completing it now means we can move quickly and confirm details with you if you're invited to take part.

Review & Sign the Agreement →