Merchant Research Study — Eligibility Screener

Thank you for your interest! We are conducting 45-minute online in-depth interviews with business professionals about how companies decide which online payment options to offer their customers. Your input would help shape research in this area.

About this screener: The questions below help us determine whether your role and company are a fit for the study. It takes about 5 minutes. If selected, we will contact you to schedule a paid 45-minute interview.

Question 1 of 21

Which country are you based in?

Please select an option.

Question 2 of 21

What is your current employment status?

Please select an option.

Question 3 of 21

What is the name of the company you work for?

Please enter your company name.

Question 4 of 21

Which best describes the industry in which your business primarily operates?

Please select an option.

Question 5 of 21

Which of the following ranges includes the total revenue of your business in the past 12 months?

Please select an option.

Question 6 of 21

Which of the following does your business sell?

Please select all that apply.

Goods Services (in person) Services (digital) Other (please specify)

Please select at least one option.

Question 7 of 21

Which of the following best describes your company's business model?

Please select an option.

Question 8 of 21

Thinking about what an average customer spends per order from your business, what is the average order value (AOV)?

Under $100 $101–$500 $501–$1,000 $1,001 or above

Please select an option.

Question 9 of 21

Which types of customer purchases are most common for your business?

One-off purchases Subscriptions or recurring payments A mix of both Other (please specify)

Please select an option.

Question 10 of 21

In which way(s) does your business sell to customers?

Please select all that apply.

Online via your company's website Online via a marketplace website (e.g., Amazon, TikTok, eBay, Etsy, TaskRabbit) Online via social media (e.g., Facebook, Instagram) In-person at a physical store (e.g., brick-and-mortar, events) In-person, but not at a physical store (e.g., from home, customer's home/office, trade show, craft fair) Through a sales representative Another way (please specify)

Please select at least one option.

Question 11 of 21

Which best describes how often your business receives payments from customers?

Daily Weekly Monthly Quarterly or less often Our business does not currently receive any payments from customers

Please select an option.

Question 12 of 21

What payment forms can your business's customers use when making a purchase on your website?

Please select all that apply.

Please select at least one option.

Question 13 of 21

What is your current role or title at your company?

Please enter your role or title.

Question 14 of 21

Approximately how long have you worked at your current company in your current role?

Less than 6 months 6–11 months 12–18 months 19–23 months 2 years or more, but less than 5 years 5 years or more, but less than 10 years 10 years or more

Please select an option.

Question 15 of 21

Which of the following best describes your level of seniority at your current organization?

Please select an option.

Question 16 of 21

How would you describe your responsibility regarding the following areas of your business?

Please select one option per row.

Area	I am the primary decision maker	I share responsibility in the decision making	I am one of several people involved	Not actively involved, but influence decisions	I have no responsibility

Please respond to every row.

Question 17 of 21

Please select the markets in which you have the authority to make or influence decisions about the types of payments your business accepts.

Select all that may apply.

Please select at least one option.

Question 18 of 21

Which of the following payment options do you offer on your website?

Please select all that apply.

Please select at least one option.

Question 19 of 21

Which of the following PayPal products and services do you offer?

Please select all that apply.

PayPal Checkout PayPal Pay in 4 PayPal Pay Monthly PayPal Credit

Please select at least one option.

Question 20 of 21

Which of the following best describes your overall feeling about each of the following brands?

Please select one option per row.

Brand	Love them	Like them	Don't have strong feelings about them	Dislike them	Hate them

Please respond to every row.

Question 21 of 21

When you are deciding what payment options to include for customers on your website, which factors are most important to you, and why?

Please share a brief response.

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You May Be a Fit!

Based on your responses, you may be eligible to take part in this research. We can invite only a limited number of people. We will contact you if we would like to schedule you for a paid 45-minute interview.

Please provide your contact information so we can reach you:

Full Name *

Work Email Address *

Phone Number (optional)

Please enter your name and a valid email address.

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Thank You!

Your information has been submitted. We will be in touch if you are selected to participate in an interview. We appreciate your time.

One last step. Participation in this study requires a signed Research Participation Agreement & NDA. Please review and sign using the secure link below — it only takes a minute. Completing it now means we can move quickly and confirm details with you if you're invited to take part.

Review & Sign the Agreement →